Privacy Policy

Introduction

This Privacy Policy explains how glow-piston collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of personal information:

• Contact information such as name, email address, and postal address
• Information you provide when completing enquiry forms on our website
• Details about your property relevant to energy service assessments
• Communication records when you contact us
• Technical information including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide requested services
• To prepare quotes and proposals for energy solutions
• To deliver, maintain, and improve our services
• To communicate with you about your projects or enquiries
• To comply with legal obligations
• To analyse website usage and improve user experience

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, where you have provided it
• Performance of a contract or to take steps prior to entering into a contract
• Compliance with legal obligations
• Our legitimate interests, provided these do not override your rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the services we provide and our legal obligations.

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in delivering our services
• Professional advisers such as lawyers and accountants
• Regulatory authorities when required by law

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided on our contact page.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected] or visit our contact page.

Last updated: June 2026